ordering and shipping policy
Motherlove Herbal Company is located in Fort Collins Colorado. For your order to be processed quickly please provide complete and accurate shipping address. Once your order is submitted you will receive an email confirmation. The order will be processed and shipped the following business day and tracking information will be emailed to you. Delivery time is calculated according to actual "business days" and does not include weekends, holidays or the day the order was placed. All shipping times are estimates and delivery time is not guaranteed.
APO / FPO these packages are shipped via U.S. Priority Mail, which normally takes 10-15 days to most locations. Remote locations can take as long as 30 days to receive packages.
International shipping charges do not include customs fees, duties or taxes. All applicable fees are the sole responsibility of the customer. For more information please consult your local customs office. Motherlove will not be responsible for any additional duties, taxes or fees that may occur at the time of delivery. All international sales are final.
Motherlove has a money back guarantee on all of our products. If you are unsatisfied with a product you may ship it back to us for a full product refund. Motherlove will only refund the cost of the product, not any shipping charges. All return shipping charges are the responsibility of the customer. Motherlove will only refund products purchased directly from motherlove.com. All other Motherlove products must be returned to place of purchase for a refund.
secure online ordering
Motherlove uses a 256-bit SSL certificate from Trustwave. This SSL Certificate provides encryption for increased security on transactions involving sensitive information, such as credit/debit card numbers so that this personal information can be transmitted over the internet securely.
Information we collect
Our web-server tracks and analyzes non-personal information such as IP address, browser type, domain name, and length of time of visitors on our website for statistical information. If you place an online order, our secure order form requests contact, billing, and financial information (such as your credit/debit card numbers for purchases). Contact information from the order form (email address, name, billing and shipping address, and phone number) is used to send orders and information about our company to you. Your contact information is also used to get in touch with you should we have questions regarding your order and to notify you of the status of your order.
This site contains links to other websites. Motherlove is not responsible for the privacy practices or the content of these websites.
e-mails to us
E-mail links on our website allow you to contact us directly with any questions or comments you may have. We read every message and do our best to reply promptly. The information you send us is used to respond directly to your questions and comments.
If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, you can contact:
Motherlove Herbal Company
1420 Riverside Ave. Suite 114
Fort Collins CO 80524