FAQ

Motherlove processes orders to ship the following the business day. Most shipments arrive within 3-5 business days. However, it depends on your location. 

Please note that Motherlove is closed on holidays and Friday through Sunday. All orders placed during this time frame will ship the following business day.

To find an Canadian store near you, head to our Store Locator.

For other countries, you can find shipping on iHerb.com

Motherlove has a 30-day satisfaction guarantee on all our products. If you are not completely satisfied with a product, you may initiate a return directly from your account. Motherlove will only refund the cost of the product, not any shipping charges. Motherlove will only provide refunds for products purchased directly from motherlove.com.

For all other purchases, please contact the place of purchase directly for their return policy.  If you have any challenges with this process, please contact us at mother@motherlove.com or 970-493-2892 and we will gladly assist.

To make a change to your subscription, please log into your account to access your subscribe and save items.  

To best select the supplement for your breastfeeding needs, we suggest taking our short quiz.

Read our article on what supplements you can and cannot combine.

Not seeing the results you are looking for? We have put together this troubleshooting resource for you.

Since we do not use synthetic preservatives, the shelf life of our body care products varies between 24-36 months, depending on the product. You will find an expiration date located on the bottom of the jar and box.

Nipple Cream is made from 5 USDA Certified Organic ingredients and it does not need to be removed prior to breastfeeding. One of the reasons it is a mom and IBCLC favorite.

The palm oil used in the soaps is sourced from Palm Done Right, a collective of companies and producing communities that promotes and supports sustainable palm cultivation. PDR promotes regenerative and organic agriculture as well as supporting producers as they transition away from unsustainable production methods.

Yes, we created our soap line with moms in mind! Our soaps are formulated for use during pregnancy, breastfeeding, baby and beyond.

Newborn skin can be sensitive, so we recommend our unscented soap or oatmeal soap bar for their delicate skin. Before using a scented soap it is recommended to test a small drop of the soap on the inside of the arm for skin sensitivity.

Potassium hydroxide, otherwise known as lye, is a common ingredient in soapmaking. It is most often used when a soft or liquid soap is desired. During the soapmaking process, potassium hydroxide is mixed with fats, oils, and other ingredients, and allowed to react (saponify) to produce the soap. During the saponification process all of the potassium hydroxide is consumed and none remains in the finished soap.

As a B Corp and a business focused on environmental priorities, we try very hard to reduce our contribution of plastic into the waste stream and many of our products are packaged in glass. We were unable to package our liquid soaps in glass, as we felt it was a risk of breaking in a bathtub and saw plastic as our only option for this particular product. We have partnered with Clean Hub to ensure that every ounce of plastic we produce is offset in the waste stream through funding plastic collection.